RETURN & REFUND POLICY

At BuyBestOnline.shop, we only accept returns for defective or damaged products, subject to verification.

1. Return Eligibility (Defective Items Only)

  • Returns are accepted only if the product is defective or damaged at the time of delivery.

  • No returns are accepted for:

    • Change of mind

    • Wrong order placed by the customer

    • Normal wear and tear

    • Minor color or design variations

2. Return Request Timeline

  • The customer must report the defect within 3 days of delivery.

  • Requests raised after 3 days will not be entertained.

3. Mandatory Verification

All return requests are subject to strict verification.

Customers must provide:

  • Order ID

  • Clear photos and/or videos showing the defect

  • Original packaging images

Return approval will be granted only after verification by our team.

4. Return Approval

  • If the defect is confirmed, we will offer:

    • Replacement or

    • Refund (at our discretion)

  • If verification fails, the return request will be rejected.

5. Refund Process

  • Once the defective product is received and inspected, the refund will be processed.

  • Refunds are issued to the original payment method within 7–10 business days after approval.

6. How to Raise a Return Request

For defective product issues, contact us at:

📧 Email: sxmyadav32@gmail.com
📞 Phone: +91 79884 27941

Please include:

  • Order ID

  • Description of the defect

  • Clear photos/videos

7. Final Decision

BuyBestOnline.shop reserves the final right to accept or reject any return request based on verification results.